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On Instagram and Telegram

Every customer message, answered.

tillfox sits in your Instagram and Telegram chats. It answers from your own documents, takes orders at your catalog prices, turns comments into direct messages, and hands the chat to you when a person is needed.

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  • Prices come only from your catalog
  • Your staff confirms every payment
  • When it doesn't know, it offers a person

Answers from your documents.

If nothing covers the question, it says so, offers a person, and saves the question for you.

KKaj CaféTelegramNotes only you see
Hi, do you deliver on Fridays?
Yes. On Fridays we deliver between 10:00 and 14:00.
tillfox answered from your documentsSource: Delivery policy.pdf
Can I bring my dog inside?
That isn't in our information, so I won't guess. Want me to ask someone from the café?
Needs you: no document covers thistillfox offered a person and saved the question for you.
Add the answer

Where your customers already message you

Connect one channel or all of them.

Live nowInstagram directInstagram commentsTelegram
Coming nextMessengerWhatsAppBaleRubika

Your catalog

One catalog for everything you sell.

Physical goods, appointments, or a whole booked day. Prices and stock come only from the catalog, so a customer is never quoted a number you didn't set.

House blend, 250 g12 in stock480,000 Toman
Can I get 15 bags?
We have 12 available. Would you like all 12?

Products

Goods with a price and stock. It collects the customer's name and a delivery address, and never sells more than you have.

Cupping session · 45 minThu 22 Oct
09:0010:0011:0012:0014:0015:0016:0017:00
Open times from your calendar12:00 picked

Appointments

The customer picks an open time from your business calendar.

Private event · whole caféEvery week
MonTueWedThuFriSatSun
Friday, open to close · 08:00–22:00Booked

Exclusive periods

One day's open-to-close window, booked as a whole. The window repeats every week.

No product variants. It never invents colors, sizes, or extra stock.

How it works

Four steps to your first order.

Set it up once. After that, it answers, quotes, and asks for payment on its own, and calls you when a person is needed.

  1. 1

    Connect your channels

    Instagram, Telegram, or both.

    InstagramConnected
    TelegramConnected
  2. 2

    Add your products

    One by one, or upload a price list.

    price-list.xlsxImported
    Add a product
  3. 3

    Teach it your business

    Upload policies, hours, and similar text, so answers use your own words. Add a short brief for tone and priorities.

    Delivery policy.pdf
    The brief sets tone. It never changes prices, stock, or the order steps.
  4. 4

    Let it take orders

    It quotes catalog prices and asks for payment. Your staff confirm the receipt.

    Order #1042Pending review

The rules

It doesn't make things up.

These rules hold on every plan. You can't switch them off, and neither can a brief.

Prices
AlwaysQuotes the price and stock in your catalog.
NeverTreats a price written inside a document as a quote.
Payment
AlwaysSends the invoice, asks for a card transfer, and saves the receipt photo.
NeverConfirms a payment by itself. Your staff do that.
Unknown questions
AlwaysSays it doesn't know, offers a person, and saves the question for you.
NeverGuesses an answer.
Stock
AlwaysTells the customer how many are available.
NeverInvents colors, sizes, or extra stock.

Your dashboard

Everything that needs you, in one place.

Saffron marks what needs a person. Indigo marks what the assistant already did. The rest you can ignore.

Saffron: a person is neededIndigo: the assistant did itTeal: tillfox and your next action

Details

Built for how you sell.

Bilingual from the dashboard to the chat, with the currencies and calendar your customers use.

فارسیEnglish

Dashboard in Persian and English

Persian reads right to left, as it should.

جمعه‌ها ارسال دارید؟بله، جمعه‌ها از ۱۰ تا ۱۴.

Replies in your customer's language

Asked in Persian, it answers in Persian.

TomanRialUSDEURAED

Five currencies

Toman, Rial, US dollar, euro, and dirham.

چهارشنبه ۲۲ مهر ۱۴۰۵۷۲۰٬۰۰۰ تومان

Jalali dates, Persian digits

Dates and numbers look the way your customers write them.

FAQ

Questions

Something else? Contact us.

Which channels does it work on?

Instagram direct messages, Instagram comments, and Telegram. Messenger, WhatsApp, Bale, and Rubika are coming next.

What happens when it doesn't know the answer?

It says so, offers the customer a person, and saves the question so you can add the answer to your documents.

Does it confirm payments automatically?

No. The customer pays by card transfer and sends a photo of the receipt in the chat. Your staff review the receipt and confirm the payment.

Where do the prices come from?

Only from your product catalog. A price written inside a document is not a quote.

Can customers book appointments?

Yes. An appointment uses an open time from your calendar. An exclusive period books one day's open-to-close window, and that window repeats every week.

What happens when my staff take over a chat?

The assistant pauses while your staff reply. It returns after 15 minutes of silence, or as soon as you resume it.

How long is stock held for an order?

The ordered quantity is held for 30 minutes while payment is pending.

Which languages does it speak?

The dashboard is in Persian and English. The assistant replies in the customer's language.

Let tillfox answer the next message.

Connect a channel, add your products, and watch the first conversation.

Get startedSee plans